What Maine Homeowners Say
What Maine homeowners say about working with Seth's Home Pros, and how the review process here works.
No review on this site is invented, incentivised or bought, and none is published before the work it describes is finished. Where a section has nothing in it yet, it stays empty rather than being filled with placeholder quotes.
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I go ask, I don't wait to hear
Most companies find out a job went badly when a review shows up. That's too late to fix anything.
So I ask during and after. Not a survey blast. An actual phone call, because people tell you things on the phone they'd never type into a form, and the useful version is usually the one that starts with "well, it's mostly fine, but."
That feedback does two things.
It fixes your project while it's still fixable. Most construction problems start as communication problems. A homeowner who's frustrated on week three and hasn't said anything is a dispute forming. A phone call at week three is usually just a conversation.
It decides who stays in the network. Step 10 of my vetting is ongoing review, and it runs on what homeowners actually tell me. Contractors who stop meeting the standard come out. That's the whole enforcement mechanism behind the network, and it only works because I go collect the information rather than waiting for it.
How to read contractor reviews anywhere
Worth saying, because you're going to be reading reviews of contractors I introduce you to, and most people read them wrong.
Volume matters less than recency. A builder with forty reviews from 2019 and none since has changed. Crews turn over. So do owners.
Read the middle ones. Five-star reviews tell you the job went fine. One-star reviews are often a dispute with two sides. The three- and four-star reviews are where you find out what this contractor is actually like when something goes wrong.
Look for responses. How a contractor answers a bad review tells you more than the review does. Defensive and personal is a signal. Specific and matter-of-fact is a different signal.
Ask for references he didn't choose. Anyone can supply three happy customers. Ask for the last three jobs he finished, in order, whoever they were. And call his suppliers, because "does he pay on time" tells you more about a builder's stability than his portfolio does.